Terms & Conditions

1.1 These terms and conditions apply to all services rendered and parts supplied by or through Auto Intelligence.

1.2 The job card (if any) and any other documentation issued by Auto Intelligence and accepted by the Customer form part of the agreement.

1.3 This document may be executed in any number of counterparts, any of which may be delivered by fax or e-mail and still form one single agreement, which is not required to be signed by Auto Intelligence to be binding.

Technical Advice

2.1 If the Customer elects not to accept the technical advice given, the services are performed and parts provided at the Customer’s sole and absolute risk.

2.2 In such an event, the Customer waives any and all rights to claim damages, including consequential damages and pure economic loss, and further indemnifies the Vendor against any loss or damage suffered by the Customer and/or any third party.

3.1 If the Customer elects not to receive an estimate for the costs of diagnostics, including disassembly and/or re-assembly of the Customer’s property, the Customer assumes responsibility for the reasonable costs associated therewith.

3.2 Although reasonable care will be taken during disassembly and/or re-assembly, the Customer acknowledges that damage may occur due to various factors, including pre-existing defects or the inherent nature of the diagnostics process. The Customer agrees that diagnostics are carried out subject to a waiver of any and all rights to claim damages arising therefrom.

3.3 If the Customer elects not to proceed with any work for any reason after diagnostics have been performed, including not accepting the estimate, the Customer will collect its property in a disassembled condition or, if re-assembled, without warranty and subject to liability for the reasonable re-assembly costs.

3.4 The Customer accepts that disassembly may cause damage to other parts and/or components not being disassembled and may render them inoperable.

4.1 Technical advice, diagnostics, services and parts will be provided with the degree of skill and workmanship that could reasonably be expected from a business of this nature.

4.2 All services will be rendered and parts provided in accordance with the technical advice given. If the Customer gives specific instructions, services and parts will be provided in line with those instructions.

4.3 There is no warranty that parts purchased by the Customer but not fitted by the Vendor will be fit for their intended purpose.

4.4 The Customer may return parts purchased within 10 business days, provided they are unused, undamaged, in their original packaging and in a resaleable condition.

4.5 Whenever necessary or preferable that a third party provide any portion of the services or parts, the Vendor may arrange for such third party on behalf of the Customer.

4.6 If a third party is involved with the Customer’s knowledge and consent, the Vendor shall not be liable for the services and/or parts supplied by that third party or any damages arising therefrom.

4.7 If the Customer alleges that any services rendered or parts provided are defective, the Vendor must be given a reasonable opportunity to inspect them.

4.8 The Customer may cancel services and/or parts at any time, with the understanding that the Customer will be liable for all costs incurred up to the time of cancellation.

4.9 Services will be rendered and parts provided as soon as possible, within a reasonable time.

4.10 Any approximation of timeframes or completion dates constitutes an estimate only and is not binding.

4.11 Failure to complete services or provide parts by a given date does not entitle the Customer to cancel the agreement unless a reasonable time has been exceeded, and then only subject to payment for costs incurred up to the date of cancellation.

4.12 The Vendor will not be liable for any damages, consequential damages or economic loss due to late completion or cancellation arising from failure to complete within a given time.

4.13 The Vendor will not be liable for any loss or damage arising from pre-existing latent defects in the Customer’s property.

5.1 Unless it has been expressly agreed that no additional services or parts will be provided without the Customer’s consent, the Vendor may render such additional services and supply such additional parts as may reasonably be required. The Customer undertakes to pay the reasonable costs thereof.

5.2 The rendering of additional services and provision of additional parts shall not, unless expressly agreed otherwise, constitute a new agreement and shall remain subject to these terms and conditions.

6.1 All prices provided to the Customer constitute estimates and not quotations.

6.2 Customers are entitled to receive estimates. A Customer who chooses not to receive an estimate does so at their own risk and agrees to pay the reasonable costs for the services and/or parts.

6.3 If any dispute arises regarding what would constitute reasonable costs, the Customer shall pay those costs pending resolution of the dispute and will not be exempt from any accruing storage charges during that time.

6.4 Estimates are given on the understanding that costs may fluctuate based on the actual cost of parts provided and services rendered.

7.1 The Customer is liable for payment upon completion of the services, or upon cancellation if the work is not completed.

7.2 A deposit may be required before any services are rendered or parts are provided.

7.3 Acceptance of any payment method other than cash is at the Vendor’s discretion and constitutes an indulgence that may be withdrawn at any time.

8.1 Possession of the Customer’s property is taken strictly subject to the terms of this agreement.

8.2 No risk is assumed until the Customer’s property is delivered to the regular business premises. Any collection or delivery at any other location is entirely at the Customer’s risk.

8.3 The Customer authorizes transport of its property as may reasonably be required, including for testing, diagnostics, or transfer to or from a third party.

8.4 Any transportation is undertaken at the Customer’s risk and subject to a waiver of all claims arising therefrom, except in cases of gross negligence.

8.5 While reasonable care will be exercised with property in possession, the Vendor is not liable for any loss or damage due to theft, fire, or any other cause.

8.6 Possession will only be returned to the Customer once full payment has been received. Allowing the Customer to inspect or test the property does not constitute return of possession.

9.1 The Customer will be notified upon completion and must collect the property as soon as possible, but no later than 7 days from notification.

9.2 A reasonable storage fee may be charged for property not collected within the 7-day period, and uncollected property may be sold.

9.3 The Customer acknowledges that the property remains subject to a lien, which is only extinguished upon full payment, including any third-party costs incurred on the Customer’s behalf.

9.4 The Customer consents to a lien arising from unpaid storage fees and third-party costs.

10.1 If any services or parts are covered by a warranty issued by the Vendor, such warranty is subject to specific terms and conditions in addition to these terms.

10.2 If a warranty is issued by a third party, it will run concurrently with any warranty provided by the Vendor and any applicable statutory warranty.

10.3 If the services or parts are covered by an existing non-vendor warranty, maintenance plan, or service plan, it is the Customer’s responsibility to arrange payment to the Vendor and the Customer remains liable for full payment until settled.

10.4 Unless expressly agreed otherwise in writing, any warranty issued by the Vendor is valid for no longer than 3 months from the date of completion.

10.5 No warranty covers abuse, excessive or abnormal use, use contrary to manufacturer specifications, or normal wear and tear.

10.6 The Vendor’s liability under any warranty is limited to the reasonable costs of repairing or replacing defective services and/or parts.

11.1 The Customer warrants that they are the owner of the property entrusted to the Vendor or are duly authorized to enter into this agreement on behalf of the owner.

11.2 The Customer undertakes to pay the Vendor as agreed. If acting in a representative capacity, the signatory binds themselves as surety and co-principal debtor with their principal in favour of the Vendor.

12.1 This document, together with any other documents referenced herein, constitutes the full and only agreement between the parties.

12.2 No change to this agreement or any clause herein is valid unless in writing and signed by both parties.

12.3 The Customer chooses the addresses and particulars provided on the job card for all purposes arising from this agreement.

12.4 Any indulgence granted by the Vendor does not constitute a waiver of any rights or create a new agreement.

12.5 If any part of this agreement is found to be invalid or unenforceable, the remainder will remain in full force and effect.

Where Service-Excellence Comes Standard

Here’s why South Africans trust Auto Intelligence

South Africans trust Auto Intelligence because we deliver consistent workmanship, honest advice and dependable service on every vehicle we work on. With experienced technicians, quality parts and a customer-first approach, we’ve built a reputation for reliability and professionalism across all makes and models.